1. How do I track my order?

After your order ships, you’ll receive a confirmation email with a tracking link. Click the link to view real-time delivery updates, or log into your PlushPalsShop.com account, go to “My Orders,” and select your order to find the tracking information.

2. What is your return policy?

We accept returns within 30 days of delivery for unused, unwashed items in their original packaging. To start a return, go to “My Account” > “Order History,” select the order, and follow the step-by-step return request process. Once approved, you’ll get instructions for sending the item back.

3. Can I cancel my order?

Orders can be canceled within 24 hours of placement if they haven’t been processed yet. Contact our support team via the “Help” tab on PlushPalsShop.com, or go to “My Orders” to check if the “Cancel Order” option is available. If the order is already in transit, cancellation won’t be possible—please refer to our return policy instead.

4. Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination; you can view the exact cost at checkout by entering your shipping address. Note that international orders may be subject to customs duties or taxes, which are the responsibility of the recipient.

5. How do I check the availability of a product?

Product availability is shown on each item’s detail page (e.g., “In Stock,” “Out of Stock,” or “Pre-order”). For pre-order items, the expected shipping date will be listed. If an out-of-stock item will be restocked, you can sign up for email notifications on the product page.

6. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and Apple Pay. All payment transactions on PlushPalsShop.com are encrypted for security to protect your personal and financial information.

7. My order arrived damaged—what should I do?

If your item arrives damaged or defective, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item/packaging. We’ll review your request and arrange for a free replacement or full refund, depending on availability.