Returns & Cancellations

Thank you for shopping with plushpalsshop.com. We want you to be completely satisfied with your purchase, so we’ve outlined our returns and cancellations policy below to ensure a smooth process.

Eligibility for Returns

To qualify for a return, items must be unused, in their original packaging, and returned within 30 days of delivery. Custom or personalized items are non-returnable unless they arrive damaged or with a manufacturing defect.

How to Start a Return

  1. Visit the Returns Portal on plushpalsshop.com (navigate to “Customer Service” > “Start a Return”).
  2. Enter your order number and the email address used to place the order.
  3. Follow the prompts to select the items you wish to return and the reason for the return.
  4. Print the pre-paid return label provided and attach it to your package.
  5. Drop off the package at the designated shipping location (details will be provided in the return confirmation email).

Refund Process

Once we receive and inspect your returned items (usually within 5-7 business days of delivery to our warehouse), we will process your refund. Refunds will be issued to the original payment method. Please note that it may take 3-5 business days for the refund to reflect in your account, depending on your financial institution.

Cancellations

If you wish to cancel an order, please do so as soon as possible. Orders that have not yet been shipped can be canceled by contacting our customer service team through the “Contact Us” form on plushpalsshop.com. If your order has already been shipped, you will need to follow the return process outlined above once you receive the items.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Provide your order number and clear photos of the item and packaging, and our team will assist you with a replacement, exchange, or full refund at no additional cost.

Exceptions

  • Sale or clearance items are final sale and cannot be returned or exchanged.
  • Items returned without a valid return authorization or outside the 30-day window will be rejected and returned to the sender.

For additional questions about returns or cancellations, please refer to the FAQs section on plushpalsshop.com or use the “Contact Us” form for personalized assistance.